The key to any successful manufacturing experience is complete customer satisfaction. That means on-time delivery of a quality publication, and that is EB Journal Services' commitment to you.

You can expect EB Journal Services to put the same care into the manufacturing of your journal that you and your authors have put into writing, editing and designing it.

Even before you produce your first journal with us, you will begin to understand why Edwards Brothers and EB Journal Services consider our employees to be our greatest asset. In working with us, you will receive the highest level of customer care, beginning with a pre-production meeting aimed at smoothing the rough spots that sometimes occur when organizations are new to each other.

Even after we complete this 'orientation' and move forward on future projects, you will receive two types of valuable customer service from EB Journal Services. The first you should expect - a dedicated project team that coordinates and oversees the production process from start to finish with the full support of a customer service representative acting as your single point of contact. As part of this step, routine status reporting is customized to provide you with the updated information you need to ensure timely delivery of your journal.

Edwards Brothers' second value-added service may surprise you. It's what we call "working on your business". This translates into dedicated personnel whose job it is to review, on a routine basis, our role with your organization and to make recommendations on how we might better serve your constituency.

Our team approach, coupled with routine evaluation of printing and fulfillment processes, ensures seamless, cost-effective production that is delivered on schedule and on budget.